General Terms and Conditions
of TUČI s.r.o.
for the online store gear.outspacegame.com
Effective from Aug 25 2026
I. Introductory Provisions
1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of TUČI s.r.o., Company ID: 04455614, VAT ID: CZ04455614, with its registered office at Smetanova 633/51, 602 00 Brno, Česká republika, registered in the Commercial Register maintained by the Krajským soud v Brně, C, 89997 (hereinafter referred to as the “Seller”), govern the rights and obligations arising in connection with purchase contracts concluded through the online store gear.outspacegame.com.
2. The Seller’s business premises and address for returns and complaints:
TUČI s.r.o.
Křižíkova 2989/68p, Královo Pole, 612 00 Brno, Česká republika
Královopolská strojírna – MEATFLY
E-mail: gear@outspacegame.com
3. The Buyer is a natural or legal person who enters into a purchase contract with the Seller.
4. A Consumer is a natural person who enters into a contract with the Seller outside the scope of their business activities or independent professional activity.
5. Provisions of these Terms and Conditions granting special rights to Consumers apply only to Buyers who qualify as Consumers.
6. Provisions differing from these Terms and Conditions may be agreed in the purchase contract. Such individual agreements shall prevail over these Terms and Conditions.
7. These Terms and Conditions form an integral part of the purchase contract.
8. The Seller is entitled to amend or supplement these Terms and Conditions. The version effective at the time the purchase contract is concluded shall apply to the relevant order.
II. Conclusion of the Purchase Contract
1. The online store interface contains information about the goods offered, including their characteristics, variants and prices.
2. To order goods, the Buyer places the selected goods in the electronic shopping cart, completes the required information, selects the delivery and payment method and submits the order.
3. Before submitting the order, the Buyer may review and modify the information entered in the order.
4. Before submitting the binding order, the Buyer is shown the total order price, including applicable taxes, delivery costs and any other applicable costs.
5. By submitting the order, the Buyer confirms that the order entails an obligation to pay its price.
6. The Buyer is required to provide correct and truthful information. The Seller is entitled to consider the information provided in the order to be correct.
7. The purchase contract is concluded when the Seller confirms the order by sending confirmation to the Buyer’s e-mail address.
8. Depending on the nature of the order, the Seller is entitled to request additional confirmation from the Buyer.
9. The Seller is entitled not to accept an order, in particular where the goods cannot be manufactured or delivered, where there has been an obvious technical or pricing error, where the Buyer has provided obviously incorrect information, or where another serious reason prevents fulfilment of the order.
10. If an order that has not been accepted has already been paid, the Seller shall refund the payment received without undue delay.
11. Offers of goods in the online store are valid until stocks are exhausted, the offer is withdrawn, or the goods can no longer be supplied for manufacturing or other reasons.
III. Price and Payment Terms
1. The Buyer is required to pay the price valid at the time the order is submitted.
2. Prices intended for Consumers include VAT and any other mandatory taxes and fees, where applicable to the transaction.
3. The price of the goods is increased by the cost of the selected delivery method and any other costs displayed before the order is submitted.
4. Payment may be made using the payment methods currently available during the checkout process.
5. Online payments may be processed by an external payment service provider.
6. The Seller is entitled to require full payment of the price before manufacturing begins or before the goods are dispatched.
7. Discounts, discount codes and other price benefits may not be combined, unless expressly stated otherwise.
8. The Seller shall issue the relevant tax document, which may be provided to the Buyer electronically.
IV. Manufacturing and Delivery Time
1. Goods offered at gear.outspacegame.com are generally manufactured only after a specific order has been placed and do not necessarily have to be held in stock in advance.
2. Manufacturing may begin only after full payment of the order has been received.
3. Manufacturing time depends in particular on the type of product, the technology used, material availability and production capacity.
4. If a specific, estimated or maximum delivery time is stated for a product, that delivery time shall apply to the relevant order.
Products Manufactured in Batches
5. For technological or economic reasons, some products may require a certain minimum quantity to be manufactured at the same time.
6. For such products, the start of manufacturing may be postponed until a sufficient number of orders has been collected for the relevant production batch.
7. If a product is subject to this arrangement, this information will be stated on the product page together with the applicable delivery time.
8. By ordering such a product, the Buyer acknowledges that manufacturing may not begin immediately after the order is received.
9. Unless another delivery period has been agreed, the goods shall be delivered without undue delay, no later than 30 days after conclusion of the contract.
V. Delivery and Receipt of Goods
1. Goods are normally delivered by a delivery service to a pickup point selected by the Buyer.
2. The Buyer is required to provide correct information necessary for delivery of the shipment.
3. Information about storage of the shipment, collection options and the storage period may be sent directly to the Buyer by the carrier.
4. The Buyer is required to collect the shipment within the specified storage period.
5. Failure to collect the shipment does not in itself constitute withdrawal from the purchase contract.
6. If, for reasons attributable to the Buyer, the Seller incurs costs associated with the return of an uncollected shipment, repeated delivery or another delivery method, the Seller is entitled to require reimbursement of such reasonably incurred costs.
7. If the Buyer requests repeated dispatch of an uncollected shipment, the Seller may make such re-dispatch conditional upon advance payment of the new delivery costs and the costs incurred due to the previous failure to collect the shipment.
8. The Buyer is advised to inspect the condition and integrity of the packaging upon receipt and to report any damage to the carrier without delay.
9. If an order contains multiple products with different manufacturing times, the Seller is entitled to dispatch the order together only after all ordered products have been completed.
VI. Consumer Withdrawal from the Contract
1. A Consumer who concludes a contract through the online store has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods, unless the law excludes the right of withdrawal in the relevant case.
2. To comply with this period, the Consumer must send the notice of withdrawal to the Seller before the period expires.
3. The notice may be sent to: gear@outspacegame.com or to the address of the Seller’s business premises.
4. The Consumer is required to return or send the goods to the Seller no later than 14 days after withdrawing from the contract.
5. Goods shall be returned to:
TUČI s.r.o.
Křižíkova 2989/68p, Královo Pole, 612 00 Brno, Česká republika
Královopolská strojírna – MEATFLY
E-mail: gear@outspacegame.com
6. The direct costs associated with returning the goods shall be borne by the Consumer.
7. The Consumer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods beyond what is necessary with regard to their nature and characteristics.
Goods Customised According to the Buyer’s Requirements
8. The Consumer does not have the right to withdraw from the contract in cases specified in Section 1837 of the Czech Civil Code, in particular in the case of goods manufactured according to the Consumer’s requirements or customised to their personal needs.
9. This includes in particular products manufactured or modified according to the customer’s individual specifications, for example products bearing a name, custom text, photograph, individual graphic design or another modification requested by the customer.
Form for consumer withdrawal.
VII. Refunds Following Withdrawal
1. In the event of a valid withdrawal from the contract, the Seller shall refund the Consumer the funds received to the extent required by law, no later than 14 days after withdrawal from the contract.
2. The Seller is not required to refund the funds before receiving the returned goods or before the Consumer demonstrates that the goods have been sent back to the Seller.
3. If the Consumer selected a more expensive delivery method than the least expensive delivery method offered by the Seller, the Seller shall refund the original delivery costs only up to the amount corresponding to the least expensive delivery method offered.
4. The refund shall be made to the same payment method used for the original payment.
5. If the value of the returned goods has been reduced as a result of the Buyer handling the goods beyond what is necessary to establish their nature and characteristics, the Consumer shall be liable to the Seller for that reduction in value.
VIII. Rights Arising from Defective Performance and Complaints
1. The Buyer’s rights arising from defective performance are governed by the relevant provisions of Act No. 89/2012 Coll., the Czech Civil Code, as amended.
2. A Consumer may claim a defect that becomes apparent within two years of receiving the goods.
3. Rights arising from defective performance do not apply in particular to normal wear and tear, defects caused by the Buyer, improper use, unsuitable maintenance, mechanical damage or use of the product contrary to its intended purpose or care instructions.
4. A complaint may be submitted to the Seller at:
TUČI s.r.o.
Křižíkova 2989/68p, Královo Pole, 612 00 Brno, Česká republika
Královopolská strojírna – MEATFLY
E-mail: gear@outspacegame.com
or by e-mail at: gear@outspacegame.com.
5. When submitting a complaint, the Buyer is required to specify the defect being claimed and the remedy requested.
6. The Buyer is required to provide the Seller with the cooperation necessary to assess the claimed defect, in particular by allowing the Seller to inspect the complained-of product.
7. A Consumer complaint, including removal of the defect, shall be resolved without undue delay, no later than 30 days from the date it is submitted, unless the Seller and the Consumer agree on a longer period.
IX. Use of the Online Store and Intellectual Property
1. The Buyer is not entitled to use the online store in a manner that could damage or disrupt its operation.
2. The content of the online store, including in particular texts, graphics, photographs, illustrations, logos, trademarks and software, is protected by applicable intellectual property rights.
3. Without the consent of the relevant rights holder, such content may not be copied, modified, distributed or otherwise used beyond the scope permitted by law.
4. The Seller does not guarantee uninterrupted availability of the online store and is entitled to temporarily restrict its operation, in particular due to maintenance, updates or technical issues.
X. Personal Data Protection
Information on the processing of personal data and the use of cookies is provided in separate documents published on the Seller’s website.
XI. Communication
1. The Seller and the Buyer may communicate by e-mail, telephone or in writing.
2. For communication with the Buyer, the Seller primarily uses the contact details provided by the Buyer in the order.
XII. Alternative Dispute Resolution for Consumer Disputes
The competent authority for alternative dispute resolution of consumer disputes arising from a purchase contract is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
E-mail: adr@coi.gov.cz
Website:
https://coi.gov.cz/informace-o-adr/
XIII. Final Provisions
1. Legal relations between the Seller and the Buyer are governed by the laws of the Czech Republic.
2. This does not deprive the Consumer of rights granted by mandatory provisions of applicable law governing the relevant relationship.
3. If any provision of these Terms and Conditions is invalid or ineffective, this shall not affect the validity of the remaining provisions.
4. The Seller is not bound by any codes of conduct in relation to the Buyer, unless expressly stated otherwise.
Model Withdrawal Form
Recipient:
TUČI s.r.o.
Křižíkova 2989/68p, Královo Pole, 612 00 Brno, Česká republika
Královopolská strojírna – MEATFLY
E-mail: gear@outspacegame.com
I hereby give notice that I withdraw from the purchase contract relating to the following goods:
Goods:
................................................................................
Order number:
................................................................................
Order date:
................................................................................
Date of receipt:
................................................................................
Consumer’s full name:
................................................................................
Consumer’s address:
................................................................................
Date:
................................................................................
Consumer’s signature:
only if this form is submitted in paper form
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